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Controller:

ALKALOID Ltd., UIC 040893358

Seat and registered address:

51A "Nikola Yonkov Vaptsarov" Blvd., fl. 4

1407 Sofia, Republic of Bulgaria

Email: office@alkaloid.bg , premama@alkaloid.bg

Tel: +359 8081081


PRIVACY POLICY


ALKALOID Ltd. (hereinafter referred to as ‘ALKALOID’) makes great efforts to protect personal data in every aspect of its business processes, applying the standards and rules described in European and Bulgarian legislation, as well as internal rules and procedures of the company.

This Privacy Policy provides basic information about the processing of personal data when you visit the PREMAMA DUO website (hereinafter referred to as the ‘website’) and / or when you use it in various ways, such as when registering.

This Privacy Policy is in accordance with the General Data Protection Regulation (EU) 2016/679 and the Personal Data Protection Act of the Republic of Bulgaria.

Please note that visiting this website means that you have read the contents of this Privacy Policy and Terms and Conditions.Any review, use or acquaintance with our website and Privacy Policy means that you accept and agree to abide by the relevant rules in it. Please do not use the website if you do not agree to this Privacy Policy and Terms of Use.

WHAT ARE THE LEGAL BASIS AND PURPOSE OF PERSONAL DATA PROCESSING?

The specific purpose and methods of processing personal data depend on the purpose for which they are collected. We respect your privacy and collect, process and store personal data legally, transparently and fairly, in accordance with legal regulations and the legal basis set forth therein. We process personal data in order to effectively provide the required service, fulfill legal obligations, report side effects, send information and most efficient response to your request. The processing is limited to those personal data that are necessary to fulfill the purpose for which they are processed.

The collected data can be processed for the following purposes:

  • to diagnose server problems and administer the web page;
  • to provide you with information about our products and services;
  • to allow you to use our website and tools (e.g. "Meet the expert" section);
  • for other purposes for which you have requested or agreed, unless otherwise provided by law;
  • to analyze the visits to the website made using the social networks and platforms of ALKALOID;
  • for fulfillment of the legal obligations, which ALKALOID is obliged to observe;
  • to analyze website visits, identify user interests and maintain website security. Read more about our Cookies Policy.

HOW DO WE COLLECT YOUR PERSONAL DATA?

Depending on how you choose to interact with us, we collect different types of data about you. Sometimes you provide them to us directly (e.g. when you create your profile, when you ask us a question in the section “Meet the expert”, etc.), sometimes we collect them indirectly (e.g. we use cookies to understand how you use our pages / applications), and sometimes we get data from third party websites / applications (social networks).

Any personal data you provide to ALKALOID while using the “Meet the Expert” section may be used to answer your question, exchange further information in connection with your request and to store such data for future reference in systems used to manage such information. As part of the data collection, there are mandatory fields marked with asterisks if we need this information to provide the service you have requested or to meet legal requirements. Failure to complete the fields marked with an asterisk may affect our ability to provide services and products. This data is stored in systems designed to manage the information provided. ALKALOID may be obliged to provide the data to the competent state authorities if there is a legal obligation to provide information. Your personal data will not be used for any other purposes. More information about the personal data we collect and the rules for using the "Meet the expert" section can be found in the Terms and Conditions of the “Meet the expert" section .

The personal data you provide directly may be collected through adverse reaction reports, solely for the purpose of monitoring adverse reactions, so that all reported adverse reactions are properly documented, assessed and reported in accordance with the legal obligations of ALKALOID in order to identify and prevent side effects or other risks associated with the use of our products. ALKALOID may transmit the data provided to the competent authorities in accordance with its legal obligations for pharmacovigilance. Your personal data will not be used for other purposes.

We exchange information with national and European authorities in accordance with pharmacovigilance laws and regulations. However, we cannot control how they will use your information.

We collect personal data through social networks and platforms, through the content you create and share with us on social networks and third party platforms, or if you post content on our page or application, including using third party applications or platforms such as Facebook, Instagram, over which ALKALOID has no control. Content may include photos, videos, personal stories or other similar content related to ALKALOID or ALKALOID products, as well as shared personal data for participation in organized competitions or promotional activities. For more information on competitions and other promotional activities, please read the separately published official rules and conditions for participation in each competition / promotional activity. Remember that all content you post on social networks and platforms is public, so be careful when sharing personal information. We may also collect personal information that you share publicly in your account, as well as any other information or activities that you share on social networks and platforms, that you allow such third-party social network or platform to share with us. At the same time, we collect personal data when interacting with us through social networks and platforms, as well as when using the integrated function (icon) for connecting to social networks, available on the ALKALOID website. The processing of your personal data is voluntary and you can withdraw it at any time by accessing the "YOUR RIGHTS" section. To find out more about how your personal data shared on social networks or third parties gets to ALKALOID, or if you do not want to share personal data from social networks, please, read the relevant privacy policies on social networks or platforms that you use.

Market research and customer feedback: Any information you voluntarily share with us about your experience using our products and services, collected through cookies or similar technologies, while searching for ALKALOID websites / applications and / or third party websites / third party applications. For information on special cookies downloaded from the specified website / application, see our Cookies Policy.

WHAT CATEGORIES OF PERSONAL DATA ARE PROCESSED AND ON WHICH LEGAL GROUND?

You may use our website without disclosing your personal data. You have no obligation to disclose your personal data as a condition of using our website, unless we need to offer you a product or service of your choice.

We fully comply with the 'data minimisation' principle, and we collect only those personal data that are necessary, relevant and limited to the needs for the purposes for which they are processed.The types of personal data collected depend on the category of the data subject and the processing activity:

  • The “Meet the Expert” section: We may collect your e-mail address, mobile phone number and other particulars associated with your query. Any personal data you provide in connection with your request may only be used for the purpose of answering your question, exchanging further information in connection with your request and storing such data for future reference in systems used to manage such information. ALKALOID may be required to forward such information to the competent authorities if such duty is defined in the applicable pharmacovigilance laws. Your personal data will not be used for any other purposes. Before using this section, please carefully read the Terms & Conditions of Use applicable to the “Meet the Expert” section;
  • Social networksWe may collect any information you publicly share on third-party social networks or any information being part of your third-party social network (such as Facebook/Instagram) profile that you allow such third-party social network to share with us, such as your name, e-mail address, gender, birthday, the city where you live, your profile picture, user ID, list of friends, etc., as well as any other information or activities you allow such third-party social networks to share with us for the purpose of providing information about our products and services, creating promotional content, understanding their effectiveness and providing you with a relevant experience to help us better understand your needs and expectations and improve our services and products accordingly;
  • Prize contests and promotions: We collect your contact details and other information required for participation in prize contests and promotions such as names, address, username on the social media platform, mobile phone number for the purposes of participation. Such data are only used for the purposes of conducting such prize contests and promotions and will not be used for any other purposes. For more information on prize contests and promotions, please consult the official rules and /or the published details of each prize contest / promotion;

  • Marketing and other promotions: :We may collect your name, e-mail address, mobile phone number and other data specified for each promotion, subject to your consent;

  • Web search We may collect information obtained via cookies or other similar technologies while searching ALKALOID’s or third-party websites / apps to be able to provide you with appropriate websites / apps, ads and notifications that are constantly improved based on your consent and we use cookies necessary for the proper functioning and protection of our website / apps, such as: the name of your ISP, the website you used to link to other website, the websites you visited from our website and your IP address, type of browser, time of visit and link to the page you visited.

HOW DO WE PROTECT YOUR PERSONAL DATA?

ALKALOID takes all technical and organizational measures to ensure the highest level of confidentiality and protection of the processing of your personal data at its disposal, in order to prevent unauthorized access, unauthorized disclosure or their possible misuse. We store the personal information we collect about you in a secure environment. Your personal information is protected from unauthorized access, disclosure, use, alteration or destruction by any organization or individual. The processed data is stored in our premises and IT systems, but we sometimes store the data on the servers of our trusted service providers with whom a contract has been concluded to ensure that such partners comply with all legal provisions for the protection of personal data.

Access to your personal data is limited to those employees who have a real need to come into contact with that data in order to achieve the purpose for which they are given.

We do not share information about you and / or your visit to our site with third parties, except in the case of hiring service providers, if ALKALOID hires them as processors, which will oblige them to act according to the instructions of ALKALOID and provide protection of personal data processed during the provision of those services, in accordance with the applicable legal regulations for personal data protection.

Neither we, nor our partners will transfer your personal datato third parties in any form unless we obtain your consent or are legally bound to do so. ALKALOID retains control over the use of this data.

We implement appropriate measures to ensure that your information remains confidential and secured. However, please note that such safeguards do not apply to information you choose to share in public, such as on third-party social networks. If you log in via a third-party social network, please note that, depending on the settings of each social network, you will be sharing your profile information with us. Please visit the relevant social network platform and consult their privacy policy to understand which personal data are shared by you and used in this context

OTHER WEBSITES

This Privacy Policy only applies to this website – when connecting to other websites, please read their privacy policies. ALKALOID shall not be held responsible for any violations or failures contained in such third-party personal data protection policies.

PARTNERS LOCATED OUTSIDE THE EUROPEAN UNION

Your data will only be stored for as long as necessary to meet all of the above purposes. Your personal data will not be stored in a form that allows you to be identified longer than necessary to achieve the purpose for which it was collected or processed. ALKALOID stores certain personal data in accordance with the time limits prescribed by law or the internal acts of the company and only for the duration necessary to achieve the purpose for which they were collected.

RETENTION PERIOD FOR YOUR PERSONAL DATA

Your data will only be stored for as long as necessary to meet all of the above purposes. Your personal data will not be stored in a form that allows you to be identified longer than necessary to achieve the purpose for which it was collected or processed. ALKALOID stores certain personal data in accordance with the time limits prescribed by law or the internal acts of the company and only for the duration necessary to achieve the purpose for which they were collected.

If you have given your consent, we will process your personal information until you withdraw your consent. When fulfilled the purpose for which the personal data of the subject are processed, they will be deleted in case the subject did not request the withdrawal of the given consent. If you make a well-founded objection to the processing of personal data based on legitimate interest, we will not process your personal data in the future. If legal, administrative or extrajudicial proceedings are instituted, personal data may be retained until the end of such proceedings, including the possible period for objecting to the decision or the period of execution of the extrajudicial/court decision.

WHAT ARE YOUR RIGHTS?

ALKALOID guarantees the realization of all your legal rights regarding the processing of your personal data. You have the right to request from ALKALOID at any time:

Right to access - the right to submit a request for access to your personal data, i.e. to receive information about the data processed for you and to check if it is correct and up to date;

Right to rectification - if you find that your personal data processed by ALKALOID are incorrect or incomplete, you have the right to request rectification;

Right to erasure - right to ask ALKALOID to erase your personal data under certain conditions determined by law;

Right to restrict processing - the right to ask ALKALOID to restrict the processing of your personal data under certain conditions determined by law;

Right to data portability - the right to receive your personal data in a structured, commonly used and machine-readable format and to transfer it to another processor, without interference from ALKALOID;

Right of objection - you have the right at any time and on grounds related to your specific situation to object to the processing of your personal data when it is based on a legitimate interest or has been carried out for the purposes of direct marketing or concerns profiling related to direct marketing, in accordance with the conditions provided in the legislation;

Right to withdraw the consent - you have the right to withdraw your consent to the use of your personal data at any time. Withdrawal of consent does not affect the legality of the processing, based on the consent prior toits withdrawal.

If you want to exercise the above rights arising from the General Data Protection Regulation (EC) 2016/679, please access the following link, fill in the appropriate form and send it to us via the email or mailing address listed below.

If you have additional questions, you can contact us at any time, at:

ALKALOID Ltd.

51A "Nikola Yonkov Vaptsarov" blvd., fl. 4

1407 Sofia

For Data Protection Officer

or

to the e-mail address of the Data Protection Officer: dpo@alkaloid.bg

In order to give you the necessary answer, please provide the following information:

  • name of the website you are referring to;
  • your connection and interaction with us and
  • description of the request / information you would like to receive from us.

If you consider that the processing of your personal data by ALKALOID is not in accordance with the provisions of the General Data Protection Regulation (EC) 2016/679 or, if you consider that any of your right to personal data protection has been violated, you have the right to submit a request for assessment of the violation of the regulations for personal data protection through the Commission for personal data protection.

CHANGES TO THE PRIVACY POLICY CONDITIONS

The Privacy Policy may occasionally change.

ALKALOID Ltd. will post an updated version of the privacy policy on this page.

Date of the last change: 23.04.2021, Sofia.